At Malazaar, customer satisfaction is our top priority. We take pride in delivering high-quality Pakistani boutique clothing that meets global standards. This Refund Policy outlines our procedures for returns, replacements, and refunds for both B2B and B2C clients.
Refunds are applicable only if:
Refunds are not applicable on custom, personalized, or bulk OEM/ODM orders, as these items are produced to specific client requirements.
To initiate a return, contact our customer support team at info@malazaar.com with your order number, product images, and reason for return. Once approved, we will provide detailed return instructions. Customers are responsible for return shipping costs unless the item was damaged or incorrect.
All returned items undergo a quality inspection upon arrival. If the return meets our criteria, a refund or replacement will be issued within 7–10 business days.
Refunds are processed through the same payment method used for the purchase. Depending on your bank or payment provider, the transaction may take additional processing time.
The following items are non-refundable:
If you receive a damaged or incorrect product, notify us within 48 hours of delivery with photos and order details. We will prioritize replacement or full refund processing.
Orders can be canceled within 24 hours of placement. After production or dispatch begins, cancellations will not be accepted.
In select cases, customers may choose to exchange an item instead of receiving a refund. Exchange approval depends on product availability and condition.
9. Contact Information
For refund-related queries or support, please reach out to our customer service team:
Email: info@malazaar.com
Website: www.malazaar.com
Malazaar — Where Tradition Meets Trend.